Microsoft Teams Admin Center

Microsoft Teams

Microsoft Teams Shared Calling — Everything You Need To Know (2025 Edition)

One of the big announcements at Microsoft Inspire 2023 was the unveiling of Shared Calling for Microsoft Teams. Since then, Shared Calling has garnered significant interest, especially among organizations observing a decline in PSTN usage, because it presents a significant cost-saving opportunity by having users share the cost of a

Microsoft Teams

Microsoft Teams Admins can no longer create Teams Phone Resource Accounts

Less than a month ago (Apr 18, 2024), Microsoft announced via Message Center (MC780743) that the following Entra roles: * Teams Administrator * Teams Communications Administrator * Teams Telephony Administrator Will no longer grant the ability to create Resource Accounts. Starting in mid-July 2024, only Global Administrators or User Administrators can create and

Entra ID

How to Automatically License Resource Accounts in Microsoft Teams

As a Microsoft Teams Admin, you may face challenges creating new call queues or auto attendants if you don't have the appropriate roles to…

Microsoft Teams Phone

Solutions for Managing Direct Routing Numbers in Teams

There are various reasons why your organization may choose Direct Routing as your PSTN connectivity option in Microsoft Teams. (Shameless plug to my other article on why you should consider DRaaS) * You may have an existing PSTN infrastructure (ex. SBCs / SIP Trunks) you want to continue to leverage with existing